Terms of service

Welcome to skysoles.com.au (the 'Site'). Here are some details about how we work.

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

1. Currency and Pricing

All transactions are processed in Australian Dollars and shown on the product and checkout pages. All Australian orders are subject to Australian Goods and Services Tax (GST - 10%). For our international customers this tax does not apply.

2. Shipping and Delivery

Sky Soles delivers products to most of planet earth and select parts of our solar system that Australia Post eParcel Service. Shipping rates will be quoted with any order on the checkout page. We usually dispatch orders within 2 business days. Delivery times vary based on selected service and destination. Regular post ranges from 2 to 10+ business days depending on the locality. For more accurate shipping windows please check out the Australia Post eParcel Shipping calculator.

We also offer express post options with tracking for all localities served under the Australia Post eParcel service. Delivery times vary between 1 to 4 business days. More accurate shipping windows are available via the Australia Post link above. If you live down a kangaroo trail in Kalkarindji, please allow a bit of extra time. In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

For our Australian and New Zealand customers we offer Free Shipping.

3. Customer Service

Sky Soles is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-2 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team.

4. Return Policy

Sky Soles assists with easy returns to make sure you're happy with your purchase.

If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping. Even better, choose as carefully as you can before hitting that confirmation button of joy.

5. Copyright

The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on skysoles.com.au for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

6. Security

When purchasing from Sky Soles your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. Sky Soles meets PCI Compliance through the Australian PCI Security Council, ensuring you are shopping in the safest way possible.

7. Mobile Terms of Service

The Sky Soles AU mobile message service (the "Service") is operated by Sky Soles AUNZ (“Sky Soles AU”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sky Soles AU’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Sky Soles AU through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Sky Soles AU. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Sky Soles or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Sky Soles AU mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Sky Soles or email info@skysoles.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.