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United States
Australia & New ZealandRest of the world
Canada
Rest of the WorldSupport Hub
Here at Sky Soles we pride ourselves on delivering an honest and personalised approach to customer service. We are always ready to support you.
We guarantee our highly rated customer support through several steps.
Innovative Care
We provide an innovative shoe care guide called the "SOP Care Guide" to teach you how to best maintain and look after your Sky Soles.
Size Guidance
We deploy size guides to help ensure the perfect fit from day one.
Shoe Protection
Microfibre shoe bags come standard to protect your shoes during travel.
Returns
Australia
Complimentary size swap: Available *
Extra size swaps: Available, surcharge applies
Change of mind refund: Available, customer pays shipping #
New Zealand
Complimentary size swap: Available *
Extra size swaps: Available, surcharge applies
Change of mind refund: Available, customer pays shipping #
USA
Complimentary size swap: Available *
Extra size swaps: Available, surcharge applies
Change of mind refund: Available, refund deduction for returns label #
Rest of world
Complimentary size swap: Not available
Extra size swaps: Not available
Change of mind refund: Available, customer pays shipping
# Change of Mind refunds may incur a deduction if requested after using the complimentary size swap program.
* Size Swaps are only available for Sky Soles branded product, this excludes all Sala branded product.
^ Launching to market soon, unavailable until further advised
To arrange a return, please contact info@skysoles.com.
Our friendly crew are always ready to help
Whether you have a question about a product, looking for tips on how to best look after you Sky Soles, or need to arrange a size swap, please reach out to our friendly crew.