Support Hub

Here at Sky Soles we pride ourselves on delivering an honest and personalised approach to customer service. We are always ready to support you.

We guarantee our highly rated customer support through several steps.

Innovative Care

We provide an innovative shoe care guide called the "SOP Care Guide" to teach you how to best maintain and look after your Sky Soles.

Size Guidance

We deploy size guides to help ensure the perfect fit from day one.

Shoe Protection

Microfibre shoe bags come standard to protect your shoes during travel.

Returns


 

Australia

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, customer pays shipping #

 

New Zealand

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, customer pays shipping #

 

USA

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, refund deduction for returns label #

 

Rest of world

Complimentary size swap: Not available

Extra size swaps: Not available

Change of mind refund: Available, customer pays shipping

 

# Change of Mind refunds may incur a deduction if requested after using the complimentary size swap program. 

* Size Swaps are only available for Sky Soles branded product, this excludes all Sala branded product.

^ Launching to market soon, unavailable until further advised

 

To arrange a return, please contact info@skysoles.com.

Our friendly crew are always ready to help

Whether you have a question about a product, looking for tips on how to best look after you Sky Soles, or need to arrange a size swap, please reach out to our friendly crew.