Terms & Conditions

Welcome to skysoles.com.au (the 'Site'). Here are some details about how we work.

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

1. Currency and Pricing

All transactions are processed in Australian Dollars and shown on the product and checkout pages. All Australian orders are subject to Australian Goods and Services Tax (GST - 10%). For our international customers this tax does not apply.

2. Shipping and Delivery

Sky Soles delivers products to most of planet earth and select parts of our solar system that Australia Post eParcel Service. Shipping rates will be quoted with any order on the checkout page. We usually dispatch orders within 2 business days. Delivery times vary based on selected service and destination. Regular post ranges from 2 to 10+ business days depending on the locality. For more accurate shipping windows please check out the Australia Post eParcel Shipping calculator.

We also offer express post options with tracking for all localities served under the Australia Post eParcel service. Delivery times vary between 1 to 4 business days. More accurate shipping windows are available via the Australia Post link above. If you live down a kangaroo trail in Kalkarindji, please allow a bit of extra time. In a few locations around the world we don’t offer an express option. This is because the current express services in those regions aren’t reliable enough, or there are currently no options available in that region.

For our Australian and New Zealand customers we offer Free Shipping.

3. Customer Service

Sky Soles is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-2 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team.

4. Return Policy

Sky Soles assists with easy returns to make sure you're happy with your purchase.

If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping. Even better, choose as carefully as you can before hitting that confirmation button of joy.

5. Copyright

The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on skysoles.com.au for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

6. Security

When purchasing from Sky Soles your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. Sky Soles meets PCI Compliance through the Australian PCI Security Council, ensuring you are shopping in the safest way possible.