Support Hub

Here at Sky Soles we pride ourselves on delivering an honest and personalised approach to customer service. We are always ready to support you.

We guarantee our highly rated customer support through several steps.

We provide an innovative shoe care guide called the "SOP Care Guide" to teach you how to best maintain and look after your Sky Soles. We deploy size guides to help ensure the perfect fit from day one. Microfibre shoe bags come standard to protect your shoes during travel.

Sizing

Sizing

How to find your correct length:

1. Place a piece of A4 paper on the floor up against a wall.

2. With the back of your heel against the wall, stand on the paper and have someone place a pencil mark on it at the end of your longest toe. Do this for both feet.

3. Measure the distance from the edge of the A4 paper where your heel was to the furthest pencil marking.

 

When selecting your size, we recommend considering the following:

• Sky Soles uses European sizing which has 6.6mm increments in length between sizes.

• Our common width styles are designed for the average Australian, American and New Zealand foot widths.

• The all-natural leathers used in our shoes stretch during the wearing in phase and as such Sky Soles always recommends a "firm" initial fit.

Return

Return

 

 

Australia

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, customer pays shipping #

 

New Zealand

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, customer pays shipping #

 

USA^

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, refund deduction for returns label #

 

Rest of world

Complimentary size swap: Not available

Extra size swaps: Yes, included

Change of mind refund: Available, customer pays shipping

 

# Change of Mind refunds may incur a deduction if requested after using the complimentary size swap program. 

* Size Swaps are only available for Sky Soles branded product, this excludes all Sala branded product.

^ Launching to market soon, unavailable until further advised

FAQs

FAQs

Unfortunately we don't have a physical bricks and mortar retail presence. Considering the geographic dispersion of our customer base, the only way to serve you effectively is by heavily investing in our digital presence and returns policy.

Since the launch of Afterpay and other buy now pay later (BNPL) companies like ZipPay, competition has improved the service and offering to customers. PayPal Pay in 4 has now arrived and is offering a superior service that Afterpay and ZipPay cannot compete with. Available in over 200 countries and featuring no late fees, and based on one of world's largest payment gateway ecosystems, PayPal Pay in 4 now exceeds its competitors and therefore features as our only BNPL service.

Our Collingwood address does not have a retail capacity to offer a click and collect service. Our friends at Australia Post and DHL will always do their best to deliver your parcels quickly. We always work to minimise handling time, so you should expect a quick dispatch from our warehouse.

Push the call bell and hit us up with an email to [email protected] and tell us about yourself, how you want to collab and how you think we can work together.

Assuming we aren't on controlled rest, you can contact our customer service team via our social media channels, by sending an email to [email protected], or calling us on +61 3 9416 2584. What's best? Email will always get the quickest response.

Crikey, we've all encountered this before. Sky Soles is an Australian based business. If your bank account is held outside Australia, please consider that transacting online is like travelling to that country. You may encounter geographic restrictions on your card. Please contact your bank to approve transactions from an Australian based company.

We don't like to brag, but Sky Soles currently works with business clients located in Africa, Europe, Australia, New Zealand, North America and the Pacific Islands. We design for all industries with a major focus on aviation, rail, defence and cruise sectors. We can happily work worldwide on projects big and small. For further information please checkout our "Corporate Solutions" page above or contact us at [email protected]

Sky Soles ships globally to every corner of the world via our partner DHL Express. Customers of New Zealand shop excluding Australian taxes and benefit from free shipping. They are also exempt from duties/taxes/VAT/GST in their own country by shopping with Sky Soles.

Customers outside Australia and New Zealand may be subject to import duties/taxes applied by their respective countries tariff laws.

The easiest way to request a size swap is to email us. In your email please include your old and new requested size.

For countries that are eligible for our complimentary size swap program we will provide a prepaid returns label. Simply print at home and take with you to the nominated drop off point that will be outlined via email.

Once we can positively track the return item, we will dispatch your replacement pair. Further information on our size swap program and the required condition of the returned item can be found here.

If your order is yet to be picked or remains on backorder, we will happily cancel your order and provide a full refund to the original payment method.

Once we have received your shoes and they have been checked by our team your refund will be processed. After this stage we cannot confirm a refund timeline as this is an agreement you hold with PayPal. Should you require further clarification, please speak with PayPal directly.

All Sky Soles styles are graded to fit a majority of standard foot widths. We call this "common" grade and usually it covers 80-90% of the adult population. The width of the Australian foot is one of the more universal widths throughout the world. This differs to the more narrow French foot and the wider South Pacific foot tendencies. Should you have wider feet, we would recommend our square toe styles as they offer a greater volumetric capacity within the last.

In short, gravity. In the footwear game, size is measured by the change in length of the last (the foot model we make the shoe over). Generally as heel height increases your "perceived size" will increase. Effectively this means gravity takes hold and your foot slides forward and compresses making your foot behave smaller than it otherwise would when flat.

Narrow feet is certainly a rare trait within the Australian foot profile. Considering the size of our niche market; unfortunately at this point of time it's not economical to make a dedicated narrow width collection of shoes.

As an all natural leather product, we do expect your Sky Soles to stretch up to half an EU size. This would be a 3.3mm change in length. The SOP Care guide included in the box contains some great information on the wearing in process. Should you still have trouble, please don't hesitate to contact us for some epic home remedies.

Shipping

Shipping

 

 

Australia

Shipping: Free shipping, Australia Post

Express availability: Yes, via upgrade

Tax: GST applies

 

New Zealand

Shipping: Free shipping, Australia Post, DHL Global Express

Express availability: Yes, via upgrade

Tax: Duty/GST Free

 

USA^

Shipping: Free shipping, DHL Global Express

Express availability: Yes, included

Tax: Duty/GST Free

 

Rest of world

Shipping: Calculated at checkout, DHL Global Express

Express availability: Yes, included

Tax: Duty/GST Free

 

^ Launching to market soon, please refer to "rest of world" until further advised.

Our friendly crew are always ready to help

Whether you have a question about a product, looking for tips on how to best look after you Sky Soles, or need to arrange a size swap, please reach out to our friendly crew.

The ultimate shine

The ultimate shine

Through the conduction of heat, leather naturally stretches and moulds to your feet. Generally as the day progresses your feet can swell, which can also be exacerbated by cabin altitude. At Sky Soles we only use the highest-grade leather available for maximum comfort and quality. Like human skin leather is comprised of millions of tiny pores. Treated well these pores remain clean, shiny and most importantly hydrated. So how do we ensure you always get the ultimate shine?